Customer Service
- Payment
- Shipping & Delivery
- Privacy & Security
- Returns &Replacements
- Social Media Support and Discounts
Payment
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We accept payment by Bank Card via PayPal or Skrill, Western Union and Webmoney.
Bank Card Payment via form on Mugen Power Batteries web-site (PayPal processing system)
1. Select Credit Card (Visa / Mastercard) Payment Method:
2. Complete the checkout form and submit your order.
After submitting Your order You the site will show the payment form where you can enter your Bank Card details and proceed with payment.
Cash via Western Union
1. Select Western Union from the payment methods list.
2. Place your order and follow the instructions that our site will show:
The instuctions are as follows:
- Western Union PAYMENT INSTRUCTIONS
(The following information will also be emailed to you after checkout)
You have two options when using Western Union
# Visit WesternUnion.com
* Select the "Money Transfer" Option and follow the on screen directions
* You can pay with a bank debit card or credit card
* Western Union will charge you a money transfer fee
* Send the amount of the total shown above in US Dollars (if amount is diplayed in other currency, please change currency to USD)
# Visit a local Western Union agency (find nearest location)
* Fill out the necesarry "Send Money" form, ask agent if you need assistance
* They will require a valid ID
* You can pay with cash, a bank debit card or credit card
* Western Union will charge you a money transfer fee
* Send the amount of the total shown above
# Using either method, provide the following "Receiver" information:
* Chi Yan Chan / Hong Kong / HONG KONG
Once payment has been sent, please send an email to this this address: sales@mugen.hk Include your first and last name, address, your order number and the Money Transfer control number. Thanks!
Shipping & Delivery
1st Class AirMail: We offer free shipping Worldwide by Hong Kong Post. All packages are sent as registered 1st Class Air Mail. It is required to sign for receiving of the package. Normally your postman should bring the package to you, but in some countries you will receive a notice in your PO box that you have a package waiting at the post office and you will be able to pick it up personally. The delivery usually takes up to 7-20 working days worldwide depending on the country. The aproximate time to deliver to Your country can be found in this pdf file from Hong Kong Post.
Once the package is sent we will send you a link to the online tracking info on Hong Kong Post website. This line will provide tracking info until the package leaves Hong Kong.
After that You can track the package on Your national Post website (Please note: not all countries provide online tracking for registered mail!).
You can check if your country has an online tracking service at http://track-trace.com/post - this site provides online tracking for more than 110 countries.
For USA, You can track your package here: http://www.usps.com
Privacy & Security:
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Your privacy is our first priority and we appreciate the trust you have in us. We strongly believe that you have every right to know how do we use your information. The following privacy statement will help you to learn more about how, where and who manages your information.
- Protecting your information The data about you collected via the Site is for any business or operational practices that are used only within our Webshop. Your information will not be revealed or resold to other firms, except when needed to process and deliver your order.
- Required and optional information You have the choice regarding the types of information that you wish to disclose. However, you must understand that some information is required to process your order.
- Children under 18 If you are not over 18, we advise you to ask for your Parents consent before you provide us with any information about yourself. Children's information is treated in the same secure manner as those for the adults.
- Third Party Sites The Site contains links to other sites. Webshop does not share your personal information with other sites and is not responsible for their privacy practices.
- Questions or Suggestions If you have any questions or concerns about the disclosure and use of your personal information, please contact customer support.
Satisfaction Guaranteed: Returns & Replacements:
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If you are not 100% satisfied with the order, You may return the item in it's original condition (unused and unopened) to us postmarked within 1 year of the purchase date. If you believe your item is defective or not working correctly we will replace it! Please contact us as soon as possible to find a solution.
We are customer orientated and easy to work with, so we welcome you to contact us if there are any issues.
We will work hard to resolve it and provide the best posible solution to guarantee long term customer satisfaction.
Social Media Support and Discounts
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If you have any questions about our products, policies or processes, you can contact us on our social sites!
3% discount
3% discount on request via Direct Message